The quickest way to have your question answered is to check our FAQ or search this website. This website also has information on:
- finding a certifier
- who to contact if concerned about a development or the work of a certifier
- how to become an accredited certifier.
Contact details
Where possible, please use email to contact us; we are experiencing technical issues with our telephony system.
Email:
- bpb@bpb.nsw.gov.au for general enquiries, or use the online enquiry form
- bpb-accreditation@bpb.nsw.gov.au to apply, renew or change your accreditation, or for E1/ swimming pool certification
- bpb-investigations@bpb.nsw.gov.au if you're concerned about the conduct of a certifier.
Telephone:
- (02) 8522 7800 (general enquiries): 8:30am - 4:30pm Monday to Friday.
- To speak to an investigator, please call between 9.30 - 11.30 am Monday to Friday.
Mail address: PO Box 3720, Parramatta NSW 2124
Office address: The Barrington, 10 Smith Street, Parramatta NSW 2150. To visit our office, please make an appointment by email or telephone.
Translating and interpreting service: call 131 450, ask for an interpreter in your language and ask to be connected to (02) 8522 7800.
24-hour National Relay Service: TTY/ voice calls: 133 677 / speak and listen: 1300 555 727
Provide feedback
Use the online feedback form to provide feedback about the Board.
